Makro worst client service

I submitted a request for a refund on the 9th of March and was told to wait for 7 days to get my money back and I comp****, today is the 9th day and still no money paid back into my account. I called 5 times today and was promised all will be fixed and get my money today, guess what? I just received an email saying that my refund request only got approved today and I should wait another 7 days, I honestly thought they were professionals and a dealer of the highest level of client service. I'm very disappointed and to make matters worse no one is calling me like they promised to, I'll never buy there ever again.