Makro - Worst After Sales Service Ever

The worst after sales service ever.

I bought a Defy Box freezer from Makro Silver Lakes in March of last year by October it had stopped working. It was still under warranty so i took it all the way back to Makro Silver lakes to be told that i must take it back home they will send a technician out to repair it onsite. I gave them all my details and address. I asked them for proof of my complaint and that i had in fact been in store requesting a repair. I was told they cannot do that as there system does not allow it but i will be contacted and helped by the technician within a week.

Moral of the story is i have been back an forth since October requesting a technician its now 17th of January and still have had no feed back or response. Please take this **** fridge back.

Best Regards