CD
Celeste D
1 reviews | Active since Feb 2020
11 Feb 2020, 15:18
Makro - WORST AFTER SALES SERVICE
Worst service EVER. I was told to log a call for a complaint over a month ago and promised the Samsung Eco `Dryer will be collected the next day, I have phoned and mailed Makro ever single week. Complained on Social Media, the machine has still not been collected and replaced with a new machine, its over 1 MONTH later. WORST after sales! Dont go there.
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Makro's replyOfficial
11 Feb 2020, 17:08Good day Celeste
Thank you for your review on our Hellopeter platform, we do apologize for the delay in response and inconvenience caused.
We take all our customer requests seriously and assure you that this matter will be our priority.
We have received your complain and we are very sorry that you have received an unpleasant experience which we do not condone as Makro, This is certainly not the type of service you can expect from any of our stores.
We still want to keep you as our Makro customer and therefore we will address the matter with relevant personnel at the store to have the faulty item collected from you and the resolved completely.
Thank you for highlighting your concerns with us, Once again we do apologise for the inconveniences caused herein
Hope you find the above in order.
Kind regards
Makro Hellopeter Team
Thank you for your review on our Hellopeter platform, we do apologize for the delay in response and inconvenience caused.
We take all our customer requests seriously and assure you that this matter will be our priority.
We have received your complain and we are very sorry that you have received an unpleasant experience which we do not condone as Makro, This is certainly not the type of service you can expect from any of our stores.
We still want to keep you as our Makro customer and therefore we will address the matter with relevant personnel at the store to have the faulty item collected from you and the resolved completely.
Thank you for highlighting your concerns with us, Once again we do apologise for the inconveniences caused herein
Hope you find the above in order.
Kind regards
Makro Hellopeter Team
Makro's reply11 Feb 2020, 17:08
Official
Good day Celeste
Thank you for your review on our Hellopeter platform, we do apologize for the delay in response and inconvenience caused.
We take all our customer requests seriously and assure you that this matter will be our priority.
We have received your complain and we are very sorry that you have received an unpleasant experience which we do not condone as Makro, This is certainly not the type of service you can expect from any of our stores.
We still want to keep you as our Makro customer and therefore we will address the matter with relevant personnel at the store to have the faulty item collected from you and the resolved completely.
Thank you for highlighting your concerns with us, Once again we do apologise for the inconveniences caused herein
Hope you find the above in order.
Kind regards
Makro Hellopeter Team
Thank you for your review on our Hellopeter platform, we do apologize for the delay in response and inconvenience caused.
We take all our customer requests seriously and assure you that this matter will be our priority.
We have received your complain and we are very sorry that you have received an unpleasant experience which we do not condone as Makro, This is certainly not the type of service you can expect from any of our stores.
We still want to keep you as our Makro customer and therefore we will address the matter with relevant personnel at the store to have the faulty item collected from you and the resolved completely.
Thank you for highlighting your concerns with us, Once again we do apologise for the inconveniences caused herein
Hope you find the above in order.
Kind regards
Makro Hellopeter Team