Hellopeter
Share Your Experience
dN
dimakatso N

1 reviews | Active since Sept 2021

09 Jul 2025, 14:33

MAKRO WORSE SERVICE DELIVERY

I have locked a collection on the app for the microwave and it was collected but these no refund or communication, they don't know anything when i call the support centre.ORDER NUMBER:OD***. I WANT MY REFUND. Onthe 28th i have initiated a return on the following order OD*** (ref from the app 12TGV) and it was not collected even today. I am not happy with the service i am getting from Makro and the Makro suppliers. They dont have customer service.I mean they damaging Makro image. I am tired of calling and complaining .

THE REFUND FOR THE MICRO WAVE IS 3K THATS A LOT OF MONEY..

0
Replies (7)
dN
dimakatso N's update15 Jul 2025, 15:41
Reviewer Update
I AM STILL WAITING .. NO REFUND DONE , NO COLLECTION DONE. I NEED MY MONEY.
THE MICROWAVE WAS COLLECTED AND NOW WHY AM I NOT GETTING MY MONEY BACK. IT HAS BEEN TWO WEEKS SINCE THE MICROWAVE WAS COLLECTED , IT HAS BEEN MORE THAN A WEEK SINCE THE RETURN WAS LOGGED BUT NO ONE IS COLLETING... I AM EXTREMELY DISAPPOINTED BY MAKRO AND WHO EVER THE SUPPLIER IS.
dN
dimakatso N's update23 Jul 2025, 10:23
Reviewer Update
I have locked a collection on the app for the microwave and it was collected but these no refund or communication, they don't know anything when i call the support centre.ORDER NUMBER:OD***. I WANT MY REFUND. the microwave was collected on 30/06/2025 and they called after the hellopeter complain they said they have microwave at Silverlakes and they made an error of the collection. I need my R3000.00. How long should i wait for my money,it seems no one knows when will i get my money or who is going to refund me. I have calling and escalating on the app but these no feedback.

I AM TIRED...
dN
dimakatso N's update28 Jul 2025, 14:28
Reviewer Update
HI,

THE Clara side plates have been collected but these o refund for the microwave..


I NEED MY MONEY..... Who can i call for a refund.

IT IS ALOMST A MONTH NOW NO REFUND
dN
dimakatso N's update29 Jul 2025, 12:52
Reviewer Update
HI,

JUST SAW THE EMAIL,WHY IS THE RETURNED BECAUSE I DID CALL MAKRO AND ASKED FOR THE ADVISE FOR THE RETURN POLICY AND I WAS TOLD THAT AS LONG AS THE MICROWAVE IS NOT BEING SWITCHED ON THEN IT IS OKEY FOR THE RETURN. I ONLY OPENED THE MICROWAVE I DIDNT EVEN TAKE IT OUT OF THE BOX BECAUSE I SAW IT WAS WAY TO BIG FOR THE SPACE THAT I HAVE, IT HAS BEEN A MONTH AND THESE NO PROPER FEEDBACK WHY THEY ARE REJECTING IT. AT FIRST YOU MISSEDPLACED MICROWAVE AFTER BEING TAKEN FROM ME AND NOW I MUST COME TO THE SHOP. I DONT TIME TO GO TO THE SHOP HENCE I MADE AN ONLINE ORDER. I WORK FAR FROM HOME.
dN
dimakatso N's update29 Jul 2025, 13:06
Reviewer Update
I called MAKRO SILVERLAKES AND THEY ARE UNABLE TO GIVE ME PROPER FEEDBACK AND THEY KEEP REFFERING ME TO ONLINE SHOPPING DEPARTMENT AND THEY DONT KNOW AS WELL. WHY AM I BEING REFFERRED TO MAKRO SILVERLAKES
dN
dimakatso N's update29 Jul 2025, 13:09
Reviewer Update
WHY AM I BEING SENT FROM PILLAR TO POST FOR THE ITEM THEY HAVE IN STORE EVEN THOUGH I DONT KNOW WHICH BECAUSE MAKRO SILVERLAKES CANT TRACE THE ORDER AS THEY SAY IT IS AN ONLINE ORDER
dN
dimakatso N's update29 Jul 2025, 16:35
Reviewer Update
JUST RECEIVED A CALL NOW FROM MAKRO AND THE LADY DOES NOT HAVE ANSWERS FOR ME. CAN SOMEONE WHO HAS ANSWER TO WHEN AM I GETTING MY MONEY BACK TO CALL ME. SHE CANT ANSWER ANYTHING,,




I AM SO DISAPPOITED WITH LEVEL OF SERVICE I AM GETTING FROM MAKRO.
I HAV BEEN SHOPPING FOR YEARS AT MAKRO .