Makro Woodmead you need to learn some customer service thats why your company is failing and you all can lose you jobs because of that!!!

I went on the 20.02.2021 to buy a fridge at Makro, the Indian guy there was of no help it was like he was not interested in helping me with a fridge, and he was rude so I checked out the other fridges on my own and then i decided to ask about a fridge that was on the floor but they had no stock of it, so I asked the Indian how much will this fridge cost as it has dents he said i was wasting my time and that they will only take off a R100 off the fridge, i was irritated and found another fridge on Promotion so i told the guy okay i will take that fridge so he tells me i must guarantee him that i will collect it today, i asked him that i am paying cash for the fridge what other guarantee must i give?? so he calls another guy (I have a picture of that guy) he started talking down to me like i was 5 years old telling me about the Makro processes and the more i am telling him that i dont care about the process and that i am customer and he is not giving me customer service he just continued to talk over me and was so rude, eventually a lady by the name of Maria came to help without any hesitation she sorted out the fridge and i told her i will come later that day to collect, we send the guy and paid for the collection to be delivered to a family member, when the guy got there they told him that the fridge was sold and the guy left, my husband and i went back to Makro woodmead and the people was unhelpful telling us no one can help with this, we asked many times to speak to the Manager, my husband explains that we already paid the guy to collect and deliver and if we come in with a receipt and show anyone that has a Makro shirt they should be able to assist or direct us to the right people, eventually Maria managed to get the delivery done for us on the 22.02.2021, is this how you people treat customers, i may be just one customer but i will never buy at Makro again!!!!!