MAKRO WOODMEAD THEFT

I booked my iron in on 23 June 2021 at woodmead makro. It's been over a month and between the call centre and the store no one takes accountability to provide me with an update. I have been assured that the follow up team will call me. But Empty promises. When you request the branch managers name the call centre refuses to provide their details. I now want to lay a charge of theft with saps against makro Woodmead. Your customer service is worst I have ever experienced and now you cannot tell me where is my item which took into your possession.