Makro Woodmead service absent
In February I bought a Whirlpool 10,5k toploader at makro in Woodmead that stopped working this weekend. I have mailed, phoned and gone in to the store to get help as it is under warranty and they also sold me a 2 year extended warranty for an extra R1000. Today we went in to the store and the Whirlpool rep says no call has yet been logged with them - we started reporting this on Monday morning.
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Replies (2)
Makro's replyOfficial
28 Nov 2019, 14:19Good day Felicity,
Thank you for bringing this matter to our attention.
Kindly accept our humblest apologies for the customer service you have received in this regard and for the inconvenience this matter has caused you. Please be advised that we will contact the relevant departmental management to assist and the soonest feedback is received, we will contact you.
Please be advised that feedback will be relayed within 24 - 48 hours.
Kind Regards,
Makro Hello Peter Team
Thank you for bringing this matter to our attention.
Kindly accept our humblest apologies for the customer service you have received in this regard and for the inconvenience this matter has caused you. Please be advised that we will contact the relevant departmental management to assist and the soonest feedback is received, we will contact you.
Please be advised that feedback will be relayed within 24 - 48 hours.
Kind Regards,
Makro Hello Peter Team
Makro's reply28 Nov 2019, 14:19
Official
Good day Felicity,
Thank you for bringing this matter to our attention.
Kindly accept our humblest apologies for the customer service you have received in this regard and for the inconvenience this matter has caused you. Please be advised that we will contact the relevant departmental management to assist and the soonest feedback is received, we will contact you.
Please be advised that feedback will be relayed within 24 - 48 hours.
Kind Regards,
Makro Hello Peter Team
Thank you for bringing this matter to our attention.
Kindly accept our humblest apologies for the customer service you have received in this regard and for the inconvenience this matter has caused you. Please be advised that we will contact the relevant departmental management to assist and the soonest feedback is received, we will contact you.
Please be advised that feedback will be relayed within 24 - 48 hours.
Kind Regards,
Makro Hello Peter Team
's updateReviewer Update
28 Nov 2019, 14:35Whirlpool rescued you as their rep on the shop floor phoned in my complaint and someone is on their way to my house now. I trust they will sort me out.
's update28 Nov 2019, 14:35
Reviewer Update
Whirlpool rescued you as their rep on the shop floor phoned in my complaint and someone is on their way to my house now. I trust they will sort me out.