1 reviews | Active since Jun 2017
Makro Woodmead selling old laptops as new
I bought a brand new out the box Dell G3 i7 laptop from Makro Woodmead on 7 November 2019 for R20,000-00.......or so i thought. I have been experiencing various issues with sound, blue tooth, second screens, working then not working. To the point that i contacted Dell technical support. The technician came out to my premises. I was standing next to him when he opened the laptop, the harddrive, the battery and two other things did not have *****s in, the laptop. The folding part between the screen and the keyboard does not close properly (which you will not see if you do not turn the pc over) I have been phoning Makro Woodmead with no success. Dell is sending another technician to replace the hinge part between the screen and base. How can Makro sell me a new laptop and it clearly is partly faulty, and only finding out now what is going on in the insides because Dell technician had to open.
Thank you for your review on our Hellopeter platform, we do apologize for the delay in response and inconvenience caused.
We take all our customer requests seriously and assure you that this matter will be our priority.
Please note that we are currently liaising with senior management regarding the above complaint and will be sure to revert with feedback. Kindly be advised that feedback will be provided within the next 24-48hrs.
Once again, we do apologize for the inconvenience caused throughout your journey with us.
Hope you find the above in order.
Have a wonderful day.
Kind regards
Makro Hellopeter Team
Thank you for your review on our Hellopeter platform, we do apologize for the delay in response and inconvenience caused.
We take all our customer requests seriously and assure you that this matter will be our priority.
Please note that we are currently liaising with senior management regarding the above complaint and will be sure to revert with feedback. Kindly be advised that feedback will be provided within the next 24-48hrs.
Once again, we do apologize for the inconvenience caused throughout your journey with us.
Hope you find the above in order.
Have a wonderful day.
Kind regards
Makro Hellopeter Team
But then i was contacted by Makro's General Merch Manager, Sadia Mahomed, who assisted me by arranging for me to bring the faulty Dell back to Makro, received a credit note and could immediately purchase another laptop. Due to my terrible experience with Dell i chose another product
Thank you to Sadia Mahomed for being so understanding and professional with excellent service. Sadia phoned me the next day to check up on my new laptop and if all in order.
Well Done for excellent service
But then i was contacted by Makro's General Merch Manager, Sadia Mahomed, who assisted me by arranging for me to bring the faulty Dell back to Makro, received a credit note and could immediately purchase another laptop. Due to my terrible experience with Dell i chose another product
Thank you to Sadia Mahomed for being so understanding and professional with excellent service. Sadia phoned me the next day to check up on my new laptop and if all in order.
Well Done for excellent service