Makro woodmead returns poor service

On the 23.02.2023 i bought a lenovo ci3/8GB/512GB/14 at makro woodmead for my son. On the 16.02.24 i returned the laptop to the very store returns, as it was giving him problems . I was assisted by Fumane. On the 15.02.2024 (a month after), i went back to the store as there was no update given to me, then Fumane told me that the laptop is still with the supplier(lenovo) and they said they will not repair it because they received it on the 27.02.24 and the guarantee ended on the 23.02.24. Then Fumane called Floyd Hlongwane who he said is his manager. Floyd said he will call the supplier to inform them that the laptop was returned to the store before the 23.02.24.

On the 29.03.24(on the 6th week), i returned to the store as i was never been updated. The lady by the name of Sophia promised to call on the 02.04.24,she indeed called and she said the supplier is asking for laptop password. I told her that the password is written on the side of the laptop box. She forced me to give her the password but i told her that i don't know it because is my son's laptop that was the reason I told her to tell supplier that the password is written on the side of the box. After i said that, the lady just hang up the phone while i was still talking.

On the 05.04.24 i went to the store to check if the supplier was given the message about the password. I was suprised when Floyd tells me that Sophia reported that i refused to provide the password.

On the 19.04.24 i returned to store. Fumane attended me and he told me that Floyd said the laptop will be ready on the 23.04.24. On the 24.04.24 i went to store with the mind that im going collect the laptop. Flyd told me that he called the supplier, they said the laptop was out of guarantee because their guarantee start the day they produced it. I was suprise because i never heard of such kind of guarantee. When i ask when will the laptop be back, Floyd hasn't gave me a straight answer.

According to makro's repairs policy, it state that the repairs takes up to 6 weeks. But on my case, now is the 10th week and i still don't get a proper explanation about this extra ordinary delay.

If they don't want to repair it, they must just refund me so that i can get other laptop for my son as it is inconveniencing him for his school work.