Makro (Woodmead) Returns Department is TRASH!!!!!!

Good day. I purchased a Russell Hobbs Toaster and Kettle in August 2021. I stored the Toaster and planned to use it when I moved. I used it the first time on Friday, the 13th of January and when I plugged it in, it burst and tripped my entire power. As this is within the two years warranty as per the website, and it was an online purchase, I emailed Makro Support and was told to go to my nearest Makro so that they can book it in for repairs. I went to Makro (Woodmead) this morning (16/Jan) as it is close to my work. I went to the Repairs department and was met with such ATTITUDE. All the ladies that work in that section have such horrific attitudes!!! I was told that it has a one-year warranty so they cannot assist me. I had a copy of the email from (Makro Support - Nthabeleng Tikoe) which I had printed together with my online invoices and they told me they don't know this person from Makro Support so they can't assist me. I asked to speak to someone else and they sent me to the Pick Up section. I went there, the guy escorted me back to the ladies at the Repairs department. They **** and said that they did tell me that they could book it in...It was like I was in the Twilight Zone. So the Manager there is arguing with me back and forth in front of other customers about how she did advise that she would book it in. Then they told me that I have to pay, I told them, no I will not pay because it is faulty and it has a two-year warranty. While I was there, the ladies were all in the back laughing and talking about me. Then I waited for a whole 30 minutes for the lady to book it in for repair, she was walking around with such attitude, it was like I was wasting her time. She said I had to sign some documents, they are the documents for booking it in. Then again, she said that I would need to pay. I told her I won't pay for a faulty product especially when there is a two year warranty on it. With ATTITUDE (again), she dissed me and told me well it will not get fixed. It was at that point I told her to stop with the booking in process, I will rather go to another Makro as her attitude was so terrible and I was wasting her time. Makro's Sales Consultants in the Repairs department are rude and trashy. Don't bother going there. You will not get assisted. They will not help you. Please employ Sales Consultants that actually want to assist customers and not ones who gaslight, lie, laugh at you, and gossip about you while you are there. I wasted work time at Makro only to be met with such horrible behaviour.