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JN
Johan N

1 reviews | Active since Mar 2009

24 Apr 2020, 17:13

Makro Woodmead refused exchange or refund during lockdown.

I bought a generator for emergencies during lockdown a day before lockdown started. Our first power failure was two days later. The unit worked for 20 minutes before dying.

It was returned to Woodmead before it was even in my possession for 7 days. The branch refused to exchange or refund me stating that it will have to wait until after lockdown. No mention of this is made on your website or during the purchase process.

I regard this as an essential item. We’ve had various power failures since and it greatly impacts on a household that has to work from home.

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Replies (2)
Makro
Makro's reply27 Apr 2020, 09:40
Official
Good day Johan,

Thank you for your review on our Hellopeter platform, we do apologize for the delay in response and inconvenience caused.

We take all our customer requests seriously and assure you that this matter will be our priority.

Please note that we are currently liaising with senior management regarding the above complaint and will be sure to revert with feedback. Kindly be advised that feedback will be provided within the next 24-48hrs. 

Once again, we do apologize for the inconvenience caused throughout your journey with us. 

Hope you find the above in order. 

Have a wonderful day. 

Kind regards
Makro Hellopeter Team 
JN
Johan N's update27 Apr 2020, 16:53
Reviewer Update
Hope to hear from you asap. This is quite urgent.