aV
amit V
1 reviews | Active since Nov 2024
06 Nov 2024, 12:17
Makro woodmead poor service
i had bought a washing machine from makro online woodmead and its belt broke and called makro customer care and they sent someone from : Retail Service Department | Livance to look into it. they fixed and recommended that its a temp fix and it will need to be replaced. however i kept chasing with them and Retail Service Department Livance said the item is not in country so we can offer you a replacement.
Retail Service Department Livance sent email to Makro on 14th oct since then i have been emailing and calling the makro customer care however up until now there is no solution given.
everytime i call i am told someone from makro woodmead will call you . one day some guy called while i was driving and he started to ask give to give me model and what not details. if i have already given the details when complian was logged why can not they fetch the info from their system and sort it out
CRM:*** from Retail Service Department | Livance Makro ref no: - ***
this is such a poor service by makro
Helpful (0)
Replies (26)0
Replies (26)aV
amit V's updateReviewer Update
07 Nov 2024, 18:58Another day gone so far nothing how can a company like makro be so bad in providing a service to their customers
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amit V's update07 Nov 2024, 18:58
Reviewer Update
Another day gone so far nothing how can a company like makro be so bad in providing a service to their customers
aV
amit V's updateReviewer Update
01 Dec 2024, 11:42I received 1 call which i couldnot attend due to i was driving and when i called back i was put on hold and later told someone will call you since then have been waiting for the call
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amit V's update01 Dec 2024, 11:42
Reviewer Update
I received 1 call which i couldnot attend due to i was driving and when i called back i was put on hold and later told someone will call you since then have been waiting for the call
aV
amit V's updateReviewer Update
10 Dec 2024, 09:47Makro team i have never seen such a false promise, you guys responded on 2nd dec and today is 10th dec so far nothing. you are just the Govt
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amit V's update10 Dec 2024, 09:47
Reviewer Update
Makro team i have never seen such a false promise, you guys responded on 2nd dec and today is 10th dec so far nothing. you are just the Govt
aV
amit V's updateReviewer Update
03 Mar 2025, 12:11Hi Makro team
I am disappointed again - I have been calling to arrange a pick up and refund and every time i call its always a new person and there is no set standard process.
to this date the pick and refund is not done require you immediate help
I am disappointed again - I have been calling to arrange a pick up and refund and every time i call its always a new person and there is no set standard process.
to this date the pick and refund is not done require you immediate help
aV
amit V's update03 Mar 2025, 12:11
Reviewer Update
Hi Makro team
I am disappointed again - I have been calling to arrange a pick up and refund and every time i call its always a new person and there is no set standard process.
to this date the pick and refund is not done require you immediate help
I am disappointed again - I have been calling to arrange a pick up and refund and every time i call its always a new person and there is no set standard process.
to this date the pick and refund is not done require you immediate help
aV
amit V's updateReviewer Update
06 Mar 2025, 10:09Hi Marko team
I am still awaiting for collection and refund. can you please let me know an ETA?
thanks
amit
I am still awaiting for collection and refund. can you please let me know an ETA?
thanks
amit
aV
amit V's update06 Mar 2025, 10:09
Reviewer Update
Hi Marko team
I am still awaiting for collection and refund. can you please let me know an ETA?
thanks
amit
I am still awaiting for collection and refund. can you please let me know an ETA?
thanks
amit
aV
amit V's updateReviewer Update
11 Mar 2025, 10:02every time i post here i get a call next day to ask whats the issue with machine but no one is helping me at all its been many months.
does a collection and refund takes months and months????
does a collection and refund takes months and months????
aV
amit V's update11 Mar 2025, 10:02
Reviewer Update
every time i post here i get a call next day to ask whats the issue with machine but no one is helping me at all its been many months.
does a collection and refund takes months and months????
does a collection and refund takes months and months????
aV
amit V's updateReviewer Update
12 Mar 2025, 19:56Still waiting for collection and refund...pls assist to sort it out
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amit V's update12 Mar 2025, 19:56
Reviewer Update
Still waiting for collection and refund...pls assist to sort it out
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amit V's updateReviewer Update
02 Apr 2025, 14:26the machine was collected however the refund is not yet paid. as per one email received from makro its been paid however even after 5 days i havenot seen anything in my account. pls look into this
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amit V's update02 Apr 2025, 14:26
Reviewer Update
the machine was collected however the refund is not yet paid. as per one email received from makro its been paid however even after 5 days i havenot seen anything in my account. pls look into this
aV
amit V's updateReviewer Update
07 Apr 2025, 13:46Once again, Makro has fallen short of expectations by providing subpar service to its customers.
A faulty item was collected, and I was promised a refund within just two days; however, it has now been over ten working days without any resolution or even a response.
A faulty item was collected, and I was promised a refund within just two days; however, it has now been over ten working days without any resolution or even a response.
aV
amit V's update07 Apr 2025, 13:46
Reviewer Update
Once again, Makro has fallen short of expectations by providing subpar service to its customers.
A faulty item was collected, and I was promised a refund within just two days; however, it has now been over ten working days without any resolution or even a response.
A faulty item was collected, and I was promised a refund within just two days; however, it has now been over ten working days without any resolution or even a response.
aV
amit V's updateReviewer Update
07 Apr 2025, 14:19Hi team
when you says " The refund will reflect back into your account within the next 2 to 10 working days, bank dependent. "
is the refund yet to be done?
" Upon checking your bank statements, please ensure that you refer to the date of purchase, as the bank usually backdates these payments. "
do you mean it's been returned in backdate but it should show in latest statement?
thanks
amit
when you says " The refund will reflect back into your account within the next 2 to 10 working days, bank dependent. "
is the refund yet to be done?
" Upon checking your bank statements, please ensure that you refer to the date of purchase, as the bank usually backdates these payments. "
do you mean it's been returned in backdate but it should show in latest statement?
thanks
amit
aV
amit V's update07 Apr 2025, 14:19
Reviewer Update
Hi team
when you says " The refund will reflect back into your account within the next 2 to 10 working days, bank dependent. "
is the refund yet to be done?
" Upon checking your bank statements, please ensure that you refer to the date of purchase, as the bank usually backdates these payments. "
do you mean it's been returned in backdate but it should show in latest statement?
thanks
amit
when you says " The refund will reflect back into your account within the next 2 to 10 working days, bank dependent. "
is the refund yet to be done?
" Upon checking your bank statements, please ensure that you refer to the date of purchase, as the bank usually backdates these payments. "
do you mean it's been returned in backdate but it should show in latest statement?
thanks
amit
aV
amit V's updateReviewer Update
10 Apr 2025, 18:16Hi Makro any update on the refund? have checked my bank account there is nothing that is refunded
aV
amit V's update10 Apr 2025, 18:16
Reviewer Update
Hi Makro any update on the refund? have checked my bank account there is nothing that is refunded
aV
amit V's updateReviewer Update
13 Apr 2025, 13:42If it is approved now why i was told its been processed
When do i expect it to be in my account
When do i expect it to be in my account
aV
amit V's update13 Apr 2025, 13:42
Reviewer Update
If it is approved now why i was told its been processed
When do i expect it to be in my account
When do i expect it to be in my account
aV
amit V's updateReviewer Update
15 Apr 2025, 17:27i received a called today from your support mentioning that its not done as it failed and asked me to submit same document which i have already submitted.
it simply means your refund process as good as govt policies as good in any country
it simply means your refund process as good as govt policies as good in any country
aV
amit V's update15 Apr 2025, 17:27
Reviewer Update
i received a called today from your support mentioning that its not done as it failed and asked me to submit same document which i have already submitted.
it simply means your refund process as good as govt policies as good in any country
it simply means your refund process as good as govt policies as good in any country
aV
amit V's updateReviewer Update
16 Apr 2025, 10:55pls send me an email as i cannot upload it here.
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amit V's update16 Apr 2025, 10:55
Reviewer Update
pls send me an email as i cannot upload it here.
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amit V's updateReviewer Update
17 Apr 2025, 13:47document sent
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amit V's update17 Apr 2025, 13:47
Reviewer Update
document sent
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amit V's updateReviewer Update
24 Apr 2025, 12:44sent as per request. may i have an update
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amit V's update24 Apr 2025, 12:44
Reviewer Update
sent as per request. may i have an update
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amit V's updateReviewer Update
09 May 2025, 09:02Hi Makro team- once again you donot disappoint in poor service, how long it takes to do a refund??? i even said issue me a voucher if refund is taking too much time???
aV
amit V's update09 May 2025, 09:02
Reviewer Update
Hi Makro team- once again you donot disappoint in poor service, how long it takes to do a refund??? i even said issue me a voucher if refund is taking too much time???
aV
amit V's updateReviewer Update
13 May 2025, 11:16its all lie- I had confirmed to your team that FNB account is closed provided a confirmation from FNB in email that account is closed so how come refund is done on FNB account?
look at email sent with subject "RE: EXTERNAL EMAIL : Refund [#JRB4]" on Wednesday, 30 April 2025 10:22 where FNB account closer details are shared so how can you refund to an account which is already closed
look at email sent with subject "RE: EXTERNAL EMAIL : Refund [#JRB4]" on Wednesday, 30 April 2025 10:22 where FNB account closer details are shared so how can you refund to an account which is already closed
aV
amit V's update13 May 2025, 11:16
Reviewer Update
its all lie- I had confirmed to your team that FNB account is closed provided a confirmation from FNB in email that account is closed so how come refund is done on FNB account?
look at email sent with subject "RE: EXTERNAL EMAIL : Refund [#JRB4]" on Wednesday, 30 April 2025 10:22 where FNB account closer details are shared so how can you refund to an account which is already closed
look at email sent with subject "RE: EXTERNAL EMAIL : Refund [#JRB4]" on Wednesday, 30 April 2025 10:22 where FNB account closer details are shared so how can you refund to an account which is already closed
aV
amit V's updateReviewer Update
13 May 2025, 11:18In addition to this why every time your team responds send a new email which has no history???
aV
amit V's update13 May 2025, 11:18
Reviewer Update
In addition to this why every time your team responds send a new email which has no history???
aV
amit V's updateReviewer Update
15 May 2025, 11:04still awaiting for issue to be sorted
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amit V's update15 May 2025, 11:04
Reviewer Update
still awaiting for issue to be sorted
aV
amit V's updateReviewer Update
16 May 2025, 16:36I have already shared confirmation that account is closed this confirmation was given by FNB same is shared with you team. So how come you paying in that account 2 times.
Since the account doesn't exists how come ut reaches to fnb? Pls explain this first.
Share proof of payment along witj your finance team email address so that i start an email thread.
Since the account doesn't exists how come ut reaches to fnb? Pls explain this first.
Share proof of payment along witj your finance team email address so that i start an email thread.
aV
amit V's update16 May 2025, 16:36
Reviewer Update
I have already shared confirmation that account is closed this confirmation was given by FNB same is shared with you team. So how come you paying in that account 2 times.
Since the account doesn't exists how come ut reaches to fnb? Pls explain this first.
Share proof of payment along witj your finance team email address so that i start an email thread.
Since the account doesn't exists how come ut reaches to fnb? Pls explain this first.
Share proof of payment along witj your finance team email address so that i start an email thread.
aV
amit V's updateReviewer Update
16 May 2025, 17:07What date did you process the refund.
You need to share proof of payment with me for me to enquiry witj FNB. As i started i have confirmed with fnb account is closed.
So need details for me to re ask them
You need to share proof of payment with me for me to enquiry witj FNB. As i started i have confirmed with fnb account is closed.
So need details for me to re ask them
aV
amit V's update16 May 2025, 17:07
Reviewer Update
What date did you process the refund.
You need to share proof of payment with me for me to enquiry witj FNB. As i started i have confirmed with fnb account is closed.
So need details for me to re ask them
You need to share proof of payment with me for me to enquiry witj FNB. As i started i have confirmed with fnb account is closed.
So need details for me to re ask them
aV
amit V's updateReviewer Update
16 May 2025, 17:15I need proof of payment before reaching out to FNB which should have following
From account no
To account no
Transaction date
TransactionID
Reference no
From account no
To account no
Transaction date
TransactionID
Reference no
aV
amit V's update16 May 2025, 17:15
Reviewer Update
I need proof of payment before reaching out to FNB which should have following
From account no
To account no
Transaction date
TransactionID
Reference no
From account no
To account no
Transaction date
TransactionID
Reference no
aV
amit V's updateReviewer Update
22 May 2025, 09:08Hi Team, I am still awaiting for the requested info. another week gone without no action
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amit V's update22 May 2025, 09:08
Reviewer Update
Hi Team, I am still awaiting for the requested info. another week gone without no action
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amit V's updateReviewer Update
27 May 2025, 19:37Hi Makro team,
I am still awaiting for the requested information. once again poor communication/service
I am still awaiting for the requested information. once again poor communication/service
aV
amit V's update27 May 2025, 19:37
Reviewer Update
Hi Makro team,
I am still awaiting for the requested information. once again poor communication/service
I am still awaiting for the requested information. once again poor communication/service
aV
amit V's updateReviewer Update
07 Jul 2025, 11:34whatever information Makro had asked was supp**** on 12th June and since then the issue is not resolved. request Makro team to do better and resolve it
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amit V's update07 Jul 2025, 11:34
Reviewer Update
whatever information Makro had asked was supp**** on 12th June and since then the issue is not resolved. request Makro team to do better and resolve it