Makro Woodmead - Poor Customer Service

Makro - Woodmead has the worst customer service ever.

I bought a Hisense fridge last month (November).

Took over a week to even have my fridge delivered, of which I had to take matters to my own hands, by having to end up coming to fetch the fridge myself.

To think delivering the fridge would be the only issue. I logged a faulty dispenser issue, of which I was told a technician would come have a look at the matter. I can’t even buy meat/ice cream because the freezer barely freezes, where my meat was starting to go off. While the fridge also leak’s at the back of the fridge

Did any technician come?! Over a week and silence from the store. I texted some sales person by the name of Pascaline, of which I was in communication with throughout.

After almost 2 weeks of waiting I ended up going to the store myself, once again. And the some white refund store manager spoke to this Pascaline to ensure they give me a call this week. And as usual Pascaline acted proactive of the matter.

I then bumped into this Molefe Hisense sales person, who assured me that he would call me first thing in the morning, at 09:00, on Monday.

It is snow Friday, and not a single phone call or email was received.

I just want to be done with this fridge issue, and be done with the Makro in Woodmead.

I can ever shop there ever!

My peace and sanity matters most.