MAKRO Woodmead Pathetic

I’ve emailed 3 times no response You call no reply I bought a brand new defy washing machine on Black Friday November last year and until now I cannot get any assistance from makro woodmead.. from the start of use only 3 times later the machine was literally jumping out of where it’s situated The legs are now worn away from the machine constantly jumping out of place The shake is so bad that the top of the Defy washing machine has lifted off. This is madness for a brand new machine which was fitted properly. I have mailed asking for it to be collected and a new one delivered. It sounds like bullets being fired constantly. I just don’t know what to do with the pathetic service from makro woodmead no one coming back to me and I don’t see why I have to beg for a replacement. I have 3 teenage sons and cannot afford to not have a washing machine. I’ve lost my Hob and cannot pay to deliver it back to woodmead nor collect since I already paid for this on purchase. Please help I don’t know what to do. And I definitely don’t want it to be fixed when this was a problem from the set go it should have been working and was fitted by makro who delivered