Makro Woodmead online order not received pathetic service

I purchased a Pressure Cooker and Air Fryer online on 25/11/2018. I still have not received it I have contacted this store numerous times and got absolutely no feedback how pathetic is this. I have pushed up my phone bill phoning then constantly. I have gone to PE branch and still got nothing right another expense on my account. I cannot believe almost two month later and no feedback and I paid cash. I expect free delivery as well as a voucher for all the additional money I have ended up spending trying to get my things. I'm beyond sickened now and will no longer phone them. I want my money back today and additional to cover all my additional expenses. This is bull****.