Makro Woodmead management is playing tricks again (ref ***)

I went to Makro yesterday (14.11.2024), asking for a refund, I spoke to a manager called DJ ***), he told me that he will not refund me until the machine from Bosh comes back to the shop which will be in 2 weeks time; when Blac Friday deals are no longer available!!!!

What does the return of the machine have to do with me??????

Its just another inconvenience after struggling with refund for 3 weeks

MAKRO WOODMEAD will not refund for table saw (BOSCH) I bought a table saw on 25 October 2024, the table was assembled at the shop. I used it once and the blade was not stable, after locking it once and the blade guide was torn off because of the blade. I got injured and landed in hospital. I took the machine back on 02 November 2024, indicating that I do not want that machine anymore. They refused to refund me with the reason that they will fix the machine (BOSCH) I told them that I do not want to risk my life with that machine I will buy another brand. Ref 2772 The machine has 5 years warranty i went into a stalemate...

Makro’s reply 14 Nov 2024 at 10:18 Hi chimy motsoane,

Your feedback shared on Hellopeter has deeply moved us, and we want to express our sincerest apologies for the frustration and inconvenience you've faced, along with the regrettable delay in our response.

We truly are sorry to hear about table saw incident as well as the return process that you are struggling with.

We've taken your concerns very seriously and have brought them to the attention of the store management under reference number #***.

We are committed to keeping you informed and will make sure to update you at the earliest opportunity.