MAKRO WOODMEAD IS THE WORST MAKRO EVER - MORE THAN MONTHS SINCE I REPORTED A BRAND NEW AEG WASHING MACHINE THAT IS NOT WORKING - NOTHING HAS BEEN DONE. SHOP AT MAKRO AT YOUR OWN RISK

I bought AEG 8KG washing machine at Makro on Saturday, 08 August 2020 and it was delivered on the Tuesday, 11 August 2020. I had a professional plumber to connect the washing machine on Saturday, 15 August 2020 and used the washing machine for the first time on the 16 August 2020. The washing machine was vibrating and made so much noise, even my neighbours complained. It sounded like an engine of a flight taking off. I phoned my plumber on the Monday, 17 August 2020 and he advised that I phone the manufacturer, which I did the same day. I phoned AEG on Monday, 17 August 2020, spoke to their technician Tony, who spoke to my plumber and I was told to reduce the RPMS on the machine. It did that, and the washing machine still kept on vibrating and making noise. I reported the issue to Makro on Monday, 24 August 2020 and they send out a technician, Tony from AEG on Tuesday, 25 August 2020 who said there is nothing wrong with the washing machine, that it is normal for it to vibrate and make noise. I reduce the RPMS to the minimum speed of 400 and still the machine is vibrating and making noise. I went to Makro again on Monday, 14 September to report the issue and asked for the washing machine to be exchanged and I was told that cannot be done because the manufacture did not find any wrong with the washing machine. I had the washing machine for over a month and only used about 4 – 5 times because the washing machine sounds like it is going to explode, and I have being send from pillar to post between Makro and the manufacturer AEG. I paid R6 699 for a product that I can not use and both Makro and AEG is not taking any responsibility for this. I have raised this concern on 17 August 2020, more than a month later I still have a brand-new washing machine that I cannot use. I will formally lodge a complaint with the CGSO against Makro since I bought the washing machine from them. I will never buy anything from Makro again and will sure to share my experience with all my family members, friends and colleagues. Businesses are closing down because of tough economic conditions and if Makro and AEG continue to treat their customers like this, they will be next soon. Worst customer experience ever, I have spent so much money for nothing, a brand-new product that is not functional and no one want to take responsibility. I will follow the legal route. I am done with both Makro and AEG.