SK
S.. KHUMALO
1 reviews | Active since Oct 2015
18 Jan 2025, 13:15
Makro Woodmead horrible experience
Mak*** since the order said been given to courier Wumdrop till now nothing. I have been following with them emailing, calling and they made me fool everytime that my order been escalated but nothing. Some of stuff was part school stationery. Every week when I call your consultants will be saying they are escalating. I can see nothing been escalated Makro just doesnt want to hand over order to driver I have no idea what reason as items which we're out stock I received my refund on December. So what the hold up with the order if the items are. I want my order ASAP will never order ever again you think you are the only online shop where we can buy reason you treating customers like this it's unacceptable.
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Replies (1)SK
S.. KHUMALO's updateReviewer Update
25 Jan 2025, 10:42You really don't take customers seriously m. Since you rep**** what feedback have you done to sort out the issue nothing.All consultants keep on saying they are escalated mybe they don't know the word called escalation is as would have gotten my order now.I have to wait two months to get simple order.Ure unbelievable that's unacceptable and not treating customers fairly.I called even direct woodmead reception as suggested by online order teama dm they will tell me they request give them order number and contactnumber the managerwill be gettingback to me with a day.Every week but no one who has ever get back to me. Been weeks and weeks now when call reception followuo those reception ladies drop the calls. It's seem like no one want to take accountability.
SK
S.. KHUMALO's update25 Jan 2025, 10:42
Reviewer Update
You really don't take customers seriously m. Since you rep**** what feedback have you done to sort out the issue nothing.All consultants keep on saying they are escalated mybe they don't know the word called escalation is as would have gotten my order now.I have to wait two months to get simple order.Ure unbelievable that's unacceptable and not treating customers fairly.I called even direct woodmead reception as suggested by online order teama dm they will tell me they request give them order number and contactnumber the managerwill be gettingback to me with a day.Every week but no one who has ever get back to me. Been weeks and weeks now when call reception followuo those reception ladies drop the calls. It's seem like no one want to take accountability.