MAKRO WOODMEAD - FALSE WARRANTY, FALSE ADVERTISING, RUDE STAFF, BAD SERVICE

I would like to express my extreme dissatisfaction with regards to Makro Woodmead misleading advertising as well as invalid purchase policies especially with regards to warranties. We purchased a Mygica ATV495MAX Android device from Makro Woodmead and the advertising of this TV box was completely misleading. It advertises that it can play DSTV Now, can use Showmax and Spotify etc. Well DSTV Now does not work on this device, Showmax freezes all the time and Spotify is also an issue, the remote is also unpairing all the time. It's not my wifi connection as I have 2 other android boxes and they work like magic. I took the box back to Makro asking for them to hand the device back to the manufacturer for testing of which this was never done. Today my husband receives a nasty phone call from a Makro Employee stating that they will not send the device back for testing nor replace it nor refund us as the manufacturer has refused to assess our faulty device. They will just give us back the broken device which clearly has a software issue. I would like to escalate this further in light of Makro promoting a warranty policy which does not exist and false advertising. My reference number for my warranty claim is as follows ***.

Please do call me back as I would like to know if this is Makro's standard policy of false advertising and advise me if I should take this further in this instance. I believe that we have been sold a defective device and the warranty seems to be invalid, so why would you advertise that it has a warranty. Absolutely disgusted with Makro's response today. I would advise anyone to never buy from Makro as the pretenses under which we purchase items are actually a blatant lie.