1 reviews | Active since Mar 2013
Makro Woodmead
Makro Woodmead online is never available.
I ordered baby formula and the item received was incorrect. I then requested the item be replaced with the correct item as per order and not a refund. The correct item has not delivered since. When I call customer care today they say the item shows as delivered. I am being thrown from pillar to post with no one giving proper feedback where is my order and when am I going to receive it.
When I call the Woodmead branch, the operator sounds annoyed with me and says that it is going to take time. What is so difficult to track the parcel. If it was ****** that is an internal problem, but you need to send me the item I have paid for. The frustration is so high, and I unfortunately have to post here in the hope it reaches someone who can assist
Order number: OD***
Order number: OD***
" DearKarishmaa Singh ,We would like to inform you that your return request has been rejected as the store has already initiated a replacement for your item. The store will revert back to you once they confirm whether the replacement will be processed.We sincerely apologize for any inconvenience this may have caused and appreciate your patience and understanding.Kind regards, Customer Service Associate "
This makes absolutely no sense as I have screenshots of the conversation with the courier person from the WumDrop courier saying they were going to deliver and returned it back to the Woodmead branch to return the item and now customer services is saying "whether the replacement will be processed".
If this is the case, I would prefer a refund and then get the stuff from another store.
" DearKarishmaa Singh ,We would like to inform you that your return request has been rejected as the store has already initiated a replacement for your item. The store will revert back to you once they confirm whether the replacement will be processed.We sincerely apologize for any inconvenience this may have caused and appreciate your patience and understanding.Kind regards, Customer Service Associate "
This makes absolutely no sense as I have screenshots of the conversation with the courier person from the WumDrop courier saying they were going to deliver and returned it back to the Woodmead branch to return the item and now customer services is saying "whether the replacement will be processed".
If this is the case, I would prefer a refund and then get the stuff from another store.