CM
Charles M
1 reviews | Active since May 2023
16 May 2026, 17:25
Makro woodmead doesn't want to change my monitor which is under warranty
I bought a 27 inch monitor at makro woodmead in 2024 Oct and brought the monitor back for being defective in April 2025 due to hdmi cable issues and lost the slip and was contacted via email to remind me to pay and when the monitor was returned the same issue persisted and when I called I was ignored by makro woodmead. I called makro call centre and was told to take to makro cape gate and now cape gate agent at returns told me that it is basically not their problem.. Now I am stuck with a defective product that won't be changed or fixed or even refunded
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Replies (5)CM
Charles M's updateReviewer Update
08 Jun 2026, 16:12Hi Makro.. you promised to resolve the issue but my latest encounter from Cape gate makro has proven that ypu are only concerned with avoiding liability and not resolving the issue at hand, since in the words of Andrea Phillips of makro cape gate, I don't want to be liable for this.. I hope this is not indicative to how you treat customers
CM
Charles M's update08 Jun 2026, 16:12
Reviewer Update
Hi Makro.. you promised to resolve the issue but my latest encounter from Cape gate makro has proven that ypu are only concerned with avoiding liability and not resolving the issue at hand, since in the words of Andrea Phillips of makro cape gate, I don't want to be liable for this.. I hope this is not indicative to how you treat customers
CM
Charles M's updateReviewer Update
19 Jun 2026, 14:36Makro has promised to get back to me but they've never done so ever since.. never ever again in my life will I ever buy from makro and Acer again..
Now I understand what you stand for when the company values and morals are put to the test.
Now I understand what you stand for when the company values and morals are put to the test.
CM
Charles M's update19 Jun 2026, 14:36
Reviewer Update
Makro has promised to get back to me but they've never done so ever since.. never ever again in my life will I ever buy from makro and Acer again..
Now I understand what you stand for when the company values and morals are put to the test.
Now I understand what you stand for when the company values and morals are put to the test.
CM
Charles M's updateReviewer Update
19 Jun 2026, 15:35Lying on a public platform is unbecoming..
You used the wrong email and ducked and dived..
I appreciate the phone calls though🤣🤣🤣 always fun to hear corporate lies spoken eloquently
You used the wrong email and ducked and dived..
I appreciate the phone calls though🤣🤣🤣 always fun to hear corporate lies spoken eloquently
CM
Charles M's update19 Jun 2026, 15:35
Reviewer Update
Lying on a public platform is unbecoming..
You used the wrong email and ducked and dived..
I appreciate the phone calls though🤣🤣🤣 always fun to hear corporate lies spoken eloquently
You used the wrong email and ducked and dived..
I appreciate the phone calls though🤣🤣🤣 always fun to hear corporate lies spoken eloquently
CM
Charles M's updateReviewer Update
19 Jun 2026, 15:56And I have a confirmed voice call with Acer stating that the monitor has a 2 year warranty.. again you ****
CM
Charles M's update19 Jun 2026, 15:56
Reviewer Update
And I have a confirmed voice call with Acer stating that the monitor has a 2 year warranty.. again you ****
CM
Charles M's updateReviewer Update
01 Jul 2026, 10:31I managed to buy a part for 269 on takealot and get it fixed.. your incompetence is really going to kill your business guys.. this would've went a lot easier.. but I reiterate.. never again will I buy anything from makro and its businesses
CM
Charles M's update01 Jul 2026, 10:31
Reviewer Update
I managed to buy a part for 269 on takealot and get it fixed.. your incompetence is really going to kill your business guys.. this would've went a lot easier.. but I reiterate.. never again will I buy anything from makro and its businesses