Makro Woodmead - Dent in Washing Machine

I bought an expensive (for me) LG washing machine from Makro Woodmead on the 13th August, on unpacking it at home (we hired a plumber to have it put in correctly), we noticed a huge dent. I immediately got on the phone to call the store but after waiting for 30 minutes with no reply, I decided to send them an email. Receipt of my mail was acknowledged but to date Makro have not bothered to contact me or let me know what they are going to do about the damaged machine. I suppose as long as they have your money, they really don't give a hoot. Extremely disappointed with their attitude. Needless to say, I will never buy any 'big' appliances from them again.