Makro Woodmead delivery problems worst service ever !!!

I received the worst treatment from Makro Woodmead I bought a fridge on Thursday the 23rd of November and they told me it would be delivered on the 24th . The fridge was not delivered as promised and no communication was provided i then called on Monday the 27th and was told only 1 person that does deliveries knows where the fridge is and they do not have a way to track if it has been dispatched or still in store and when it will be delivered. I called 3 times and they said this one delivery guy’s phone is on voicemail. It is now Tuesday the 28th and still when I call I am told the delivery guy is the only person in the store that knows where my fridge is and when it will be delivered and his phone is on voicemail. It’s he most ridiculous thing I have ever heard a whole store like Makro has only 1 person that can account for where deliveries are and his phone is somehow always on voicemail and the ladies that I call put me on hold for long periods of time I am using my own airtime to sit for 30 min on the phone for no assistance