Makro woodmead : damaged goods upon delivery and terrible attitude : Invoice number 648

Today I had an unfortunate terrible customer experience from Makro Woodmead delivery team:

• Mossies Carrier(delivery guys) team were extremely rude , they did not want to confirm the time of delivery and at about 3 pm they call me while I am at work requesting that I come receive the delivery. Upon arrival they are consistently rude telling me they’ve been waiting an hour which puzzles me as I repeatedly told Tebogo Maluleka that I need to know the time in order for me to arrange accordingly. Tebogo was also very rude as he kept shouting at me over the phone telling me that he cannot tell me the estimated delivery time and I should call the driver myself because the driver does not have airtime). Is this how your staff is allowed to carry themselves to loyal customers? I am extremely shocked that staff can just be dismissive of clients and not care to be respectful.

• Secondly, this Mossie Carrier team after their rude behavior start offloading the fridge and bring it up to the 4th floor where I stay. During this process they keep banging the fridge on the walls to which I end up telling them to stop and be careful as the goods may get damaged. Instead of following advice they ignore me and continue banging it on the wall. They get to my apartment drop the fridge and they basically just walked out without any explanation nor help to unwrap. While unwrapping I discover a noticeable dent on the fridge which was caused by their negligence as they refused to listen when I asked them to be careful while going up the stairs. Again, how does such a person be contracted to deliver to clients ? They have no respect for customers and are negligent.