Makro Woodmead

I am very disappointed with the service l received from Makro Woodmead. Firstly, in December 2024, l bought a TV online, for delivery. It took me 3 weeks and having to go to the store for me to finally get the TV. I called several times on their 0860 number but was referred to the store. When l called the store, the phone rang unanswered and if answered, was kept on hold for ever. When l went to the store the first time, they made me wait for an hour but l was not assisted. I went to the store again on the following day at 8am when they opened. I was given a run around and kept waiting for 4 hours until l finally got my TV.

Now, 2 months later, l placed an online order for a defy hob and oven combo stove, a 600mm cookhood and a gas stove. The order was divided into 2 as the gas stove was coming from a different supplier. The combo stove and cookhood were for store pickup then the gas stove was for delivery. The gas stove, l was told that it would be delivered on 22 March 2025 of which l did not mind. To my surprise l received it on 06 March, which was excellent. Then the drama with Makro Woodmead started after l removed the cookhood from my order as l realized l had chosen a smaller size. The changes online went fine. Then on the next day, My stove combo was cancelled. They claimed they did not have stock. When l called the 0860 number, they informed me that the store had 9 units but they could not fulfill my order. I was shocked why they cancelled my order when they had stock.

Then this morning, l received a call from a rude consultant who informed me that my 900mm cookhood which l had order after removing the smaller one was not in stock.

In all of this, l don't understand why my orders were confirmed only to be cancelled days later. The staff who attend the calls are very rude and their website is misleading. The communication they also send out via email is incorrect as they are the ones who cancel orders but their email states that it's my request, which is incorrect. I wrote to their email address, l never received any response.

Makro Woodmead needs to improve their online service if they do not want to lose customers. I have lost faith in making big purchases from them because of the horrible service l have received even after giving them the benefit of the doubt. It's so disheartening and an inconvenience how they handle matters.