Makro Woodmead Bad Customer Service

I have two bad experiences with Makro and I do not think I will ever buy there again. Firstly, I bought an iron and it was not working. Just taking water out. 2nd, I bought a generator worth R16 000 and it stopped working after 2 days. I brought it back to them for repairs but they took long to assess and because of that I had bought another one and wanted my money back. They made me sign a request for assessing the generator for a refund and went radio silent after that. When I contacted them 6 weeks later regarding the refund, I was told that there was a notification sent that the generator was ready for collection although they captured in their system that I wanted a refund. Their telephone number is not working and when I was communicating via email, the person who was assisting me was just not interested in assisting with the problem at hand but we kept going around in circles around the same topic. Even after I took a picture of the copy of the receipt for assessment, I did not receive any assistance. I decided to come to the store but I am still being taken back and forth. Their service is really poor