Makro Wonderdoom terrible online shopping experience

Makro Wonderboom – Bad online shopping experience Beginning July 2020, I decided to try the online shopping function of Makro, specifically Makro Wonderboom, seeing that it is lockdown and my wife having comorbidities and in an attempt to avoid as much people as possible. I decided just to test their service and only bought a few items, the total value of the online purchase was less than a R 1,000.00. Because it was still a high level of lockdown, I even decided that I would opt for the self-collection option and not even ask for the delivery. I placed the order over a weekend and the next week sometime someone phoned me from Makro, informing me that some of the items that was available during my online purchase, is not available anymore and that they will refund me for those items. The refund due and still outstanding till today is just over R 200.00. The irony of the whole order is that the items that were not supp**** were bulk items that are freely available in Makro as individual items – so the solution is obviously just to put the individual items into a bag to make up the equivalent of the order. It was a tray of Handy Andy and the other items, were 3 bags of big Simba Chips. I went home after collecting the rest of the order and halfway home I decided to turn around and just go into the Makro shop (the collection point is separate on the outside of the store) and check that the individual items were actually available in the isles and they were. The second problem is that apparently the branch could not refund me and the refund will be coming from the head office, earlier this week I eventually received an email stating that my refund has been processed ( basically four months later), but the actual refund still doesn’t appear in my account. Makro was truly a disappointing online shopping experience, before the lockdown I bough stuff from America and it was delivered at my house, in 5 days time!