Makro Wonderboom- Terrible Service

We bought an AEG Automatic washing machine from Makro Wonderboom. The item is faulty and the supplier (manufacturer) sent a technician to inspect the washing machine, after a few weeks and numerous calls we received a text to contact Makro Wonderboom for our replacement unit. Again after numerous phone calls to a call centre and the branch it self, confirming the replacement and that all is in order so that there is no more delay’s. When my husband arrived at Makro Wonderboom (again after confirming everything is in order for the replacement of the washing machine) he received the same terrible service at the branch itself. The next excuse was now that they need to confirm everything with the supplier (manufacturer). Why confirm and tell us to come through and collect the item if no admin work has been done on the retailer’s part? Now we have to travel up and down because Makro think it is fine not to just waste our time and give terrible service but also to allow even more time to pass and let us struggle now for even longer without a proper working washing machine. Since when is it acceptable to take money for goods purchased without a hick-up but when the goods has a defects and are faulty which is not out fault then it becomes a problem to replace the goods. For a couple of weeks we have been patient but this is just getting ridiculous now. It’s unacceptable, the service are terrible and it is not okay to keep delaying everything after we have been doing all the admin from our side!