Makro Wonderboom refusing refund on defective fridge – being sent from pillar to post

I purchased a Defy fridge (cash) from Makro Wonderboom last year. From the beginning, the fridge section never worked properly. Even in winter, food would not get properly cold despite the temperature being set to the highest level. I later realised this was a latent defect.

In December, the fridge stopped cooling completely, while the freezer side still forms ice. I reported this to Makro, and they logged a call with Defy. A Defy technician came to inspect the fridge, after which I received no feedback from Makro, despite following up.

Instead, I was later contacted by Defy and told they want to repair the fridge. This fridge is less than a year old, and under the Consumer Protection Act, I have the right to choose between a repair, replacement, or refund. I made it clear to Makro that I do not want a repair on a fridge that has been defective since purchase.

I am extremely disappointed with the lack of communication and accountability from Makro. I am being passed between Makro and Defy with no resolution, despite following the correct process.

I am requesting a refund or replacement, as allowed by law, and proper customer service from Makro.