Makro Wonderboom Pretoria

At the beginging of last month I did grosery shopping at the Makro in wonderboom in Pretoria. I got Mr musle window cleaner.when I went to pay I stood in a que for nearly an hour cause they didn't have enough cashiers at month end when I got to a till to pay and they packed my packets in a trolly they put the heavy stuff on top of the window cleaner which broke the lid and it leaked out destroying other iteam as well (Food iteams) so I only saw it when I got home so I phoned them 4 times each time they put me through to a manager who then picked up the phone and put it down each time. so eventually I went to Makro Facebook page and sent a msg where they told n it will be dealt with. now I don't have enough money to go back as it costs me R100 to get there and another R100 to get back home. on the 12th of September they msged me and asked me had anyone contacted me from the branch in question. And no one had so I said no. they said it would be investigated and they would let me know. I heard nothing tillyesterday after I asked them what was happening as no one has contacted me back. now this was aready supposed to be sorted on the 12th of September yesterday was the 18th of october so now it is nearly 2 months still nothing has been done about the problem when I msged them they responed saying that they will investigate the problem. I msged them again this morning and asked them what is happening and have reseved no respones. therecustomer serves is horrible. if they cant deal with customer service properly they should be put out of business. they don't have enough staff and the staff that are there are there to look pretty they don't help. you stand in ques for hours to pay for 12 iteam at month end. and mangers are paid just to be there they don't want to help you. i had a problem with them the begainig of the year already which I thought the problem was sorted but recently found out it wasn't. I'm feb just after valentines they had a celllphone special 2 cellphones and 2 sim cards one with R200 talk time and the other with R50 rand talk time for R199 a month when I asked if I would need to pay in anything on the day I get it everyone said no I asked 3 different people. the day I went I was assisted by an extremely rude woman I filled out all the forms I did everything I needed to on the system I signed everything. after I found out that I had to pay in on the day R105 for the second second simcard. But the entire time this woman was helping me she was talking to me like a piece of trash. so I had to fork out R200 rand for taxify so that I could go home and get money to pay for it. so when I got back i paid for it. I asked the woman if I had to keep any money my bank account that they are going to take off they said that there is only 1 conection fee of R59 I asked is she sure that they aren't going to deduct anything else she said they aren't. so I left. 3 days later the cell phone company tried to deduct over R500 when I phoned and asked why they said that it was first months payment plus 2 conection fees plus something else. so I phoned the woman at makro and asked her what is going on. she told me she did ****ing tell me. so I hung up on her. so when I went grocery shopping there 2 days after the phone call I asked to speak to her manager. I told him everything that happened he said it would be sorted out. so I did my shopping and went home. the next month when I went and did my shopping I asked so what has happened about it the manager told me that I would be reinbursed for all the stuff. which I was partly and that the woman had been fired. so I said okay that's fine it took them months to give me the refund. and just the other day when I wen shopping I saw the woman so how has she been fired? Makro in wonderboom junction is a complete joke. and I won't do shopping there again I don't care how good their specials are the lak of staff and the extremely bad customer service makes it unworth it.