Makro Wonderboom Poor Service

on 27 January 2026 I bought a HP Smart Tank 530 Wireless All-In-one Printer from Makro Wonderboom. The sales lady was positive that this was the best buy for a home use printer and its worth the money that you will pay R4499.00. Must say I was looking for a cheaper brand , but after listening to the sales lady about the positive points of this printer I decided to go ahead and buy this printer as I do a lot of printing at home. Just to be very disappointed when I arrived home, firstly it was not mentioned that you must buy a license to let the printer work, so I had to pay additional cost to have all the drives installed on my home laptop to eventually use the printer Once again my nightmare started when the printer worked for the first few prints and then the cartridge jammed and need to be reset every few prints, then it started to print 10 to 15 minutes on on page .

I then returned the printer within a month of purchase back to Makro Wonderboom and they then booked it in for assessment, they then repaired the printer and I was without a printer for about a month, after a lot of follow up from my side I received the printer back.

All went well for the first week then the process started from scratch , the cartridge stuck and need to be opened and then the printing took more than 40 minutes a page to print.

Again I took the printer back to Makro Woberboom and requested that I want a refund as this is a brand new printer not even 6 months old and spend more than a month already only for repairs, I was notified that it will not happen as it must be go for assessment again.

I am not a happy customer as I have a lot of printing to be done and now I must once again wait for a printer that was bought CASH and that was more in the repair shop .

The staff member that made the sale did get her commission on the printer and do not care, every time when I speak to her she just revere back to the policy, and according to me that policy need to be revised as it is misleading to the public.

Service at Makro Wonderboom is very bad,