Makro wonderboom - Pathetic - No going the extra mile

Today 12 June 2020 I experienced NO CUSTOMER service from the Manager James and staff at Makro Wonderboom. Went specially to their store to buy a Cream Terrace Leisure 3 m Cantilever Umbrella for R699 as it was on special as per the website and we have been waiting for the lockdown levels to be lifted to buy such items. I even looked to see if it was in stock at the wonderboom branch which the website showed "in stock". When my hubby paid he realised that that total was higher then it should have been (we bought 2 more items also). Then he saw that the umbrella showed R1200 he went to complain to say it was not the correct one. We wanted the umbrella for R699. All they said was "we are so sorry, the cream umbrella is sold out and we never updated our website". They didnt even bother to go the extra mile and give us the beige umbrella for that same price R699 to keep their customer happy. So it is not the customers fault that the website was not updated. It is pathetic that retail stores of today dont bother to treat their customers the way they should be treated and not even TRY TO compensate. I will no longer support Makro in Wonderboom. It is pathetic.