1 reviews | Active since Jan 2020
Makro Wonderboom Junction
Good Day Peter.
I would like to express my frustrations and absolute disgust in the Fulfillment department at Makro. I ordered 12 Rectangular Training tables on the 02 December 2019. This was an online order so therefore it has been paid.
Today is 16 January 2020. Guess what I do NOT have my order.
I have spoken to the specific store that is fulfilling the order. When you email, you get a read receipt and no answer. When you phone you get transferred to people who do not answer the phone.... Or they answer and hang up immediately. Customer care.... I have a reference number with customer care, guess what, they have done nothing regarding my complaint.
Makro has a 7-10 business day delivery policy. They tried to deliver only half of my order after 15 days and I sent them back as I cannot accept only half an order. I have been dealing with this since 02 December to get my tables. I am a training coordinator and my department has lost revenue due to this issue with Makro specifically Wonderboom junction branch.
Yesterday on the 15 January 2020, I was assured by the fulfillment manager (Who has been the responsible person for my order since 02 December 2019) that my delivery will happen in the afternoon as it is a late delivery. She promised to phone me and let me know as soon as the truck was leaving the warehouse. from 14h00 yesterday the 15 January 2020 I kept calling, My tables were not here and by the end of business they had still not arrived. No answer. the switch board operator said that she is not sure why she is not answering. the switch board operator said that the fulfillment manager is on the line. This morning when I could get hold of the fulfillment manager she apparently left early yesterday.... REALLY?
I have now been promised that the truck is only delivering my order and should get here by 10h00. today is the 29th BUSINESS day since my order was placed and paid for.
It is now 10h25, I have received the tables and unfortunately will never order online or in store at Makro again.
Thank you for your review on our Hellopeter platform, we do apologize for the delay in response and inconvenience caused.
We take all our customer requests seriously and assure you that this matter will be our priority.
Please kindly note that we have received your complain and we are very sorry that you have received an unpleasant experience which we do not condone as Makro, This is certainly not the type of service you can expect from any of our stores.
We still want to keep you as our Makro customer and therefore I will be in contact with the relevant parties at the store to ensure we put the corrective measures in place to better our customer experience.
Thank you for highlighting your concerns with us, Once again we do apologise for the inconveniences caused herein
Hope you find the above in order.
Kind regards
Makro Hellopeter Team
Thank you for your review on our Hellopeter platform, we do apologize for the delay in response and inconvenience caused.
We take all our customer requests seriously and assure you that this matter will be our priority.
Please kindly note that we have received your complain and we are very sorry that you have received an unpleasant experience which we do not condone as Makro, This is certainly not the type of service you can expect from any of our stores.
We still want to keep you as our Makro customer and therefore I will be in contact with the relevant parties at the store to ensure we put the corrective measures in place to better our customer experience.
Thank you for highlighting your concerns with us, Once again we do apologise for the inconveniences caused herein
Hope you find the above in order.
Kind regards
Makro Hellopeter Team