Makro Wonderboom is a disgrace... Poor customer service.

I bought LG Microwave last year at Makro, never used the microwave and today I open my microwave only to find out that it trips the electricity, brought the new microwave to makro wonderboom and they tell us that they will book it for repairs. How in the world would this be possible if I never used the microwave but the store insist that they need to fix it first and will take up to 6 weeks for it to work. We are so disappointed and lost hope with Makro.

The microwave is still sealed and shows its still new. But the service i received is not up to the standard that I thought Makro gives.

As a customer I believe that if this was tested in store we could have avoided this whole process. The store manager who is named Jacob Masemola is not of any help. And does not put himself in clients shoes.

We spent a lot of money buying this product and now they want to fix it before we use it. I think that it is not fair for me as the client.