Makro Wonderboom

I bought a washing machine defy on 06 August 2019 along with extended warranty and the machine was delivered on the 08 August 2019. I then assemble the machine as per the manual tried to use it however it was switching itself off. On the 10th August I phone the store to inform them that the machine is not working its was switching itself off. I call again on 13 August to report the same matter with reference 223603 and I spoke to a guy by the name of Joseph and he informed me that the only thing they needed is my card number. My problem started when it took the technician 2 weeks to come and check and I had to call the store after 48 hours to find out if the technician is coming or not an I was informed that I need to contact defy I then contacted defy and I was informed that the person came on 23 August and I said he has not come it took him 5 days to eventually come after I have made countless calls with him. eventually he came and on 01 September that when he came, after an entire month of countless calls with Makro wonderboom trying to sort out the matter and I have been taken from pillar to strength with this matter. The technician informed me that the machine is faulty and I should call the store to change it. I did that however the guy **** to their superiors that I used the machine with lock. I am sitting with a machine that was bought cash and still not working and till today my matter is not resolved. I am told the credit note has been issued but when I call the store I am still not getting help. I am not happy with the service I am receiving with Makro wonderboom.