GvdB
Gerard van den Bergh
1 reviews | Active since Feb 2017
14 Feb 2019, 12:59
MAKRO WONDERBOOM BAD SERVICE!!!!
Makro WONDERBOOM!
Placed an order with Makro Wonderboom online on the 5th of February 2019 for a USN Product that they had in stock to be delivered in Bronkhorstspruit (50km away). According to the website it stated that delivery takes 5-7 working days, and estimated delivery was 12 February 2019 (worst case). So i called the Customer Care line on the 12th for an update as the website kept showing me "In Progress" , the lady informed me that my parcel has just been packed (One week after the order was placed) and i should give it another week or so to be delivered.
Could somebody PLEASE explain to me why it would take 2-3 weeks for my order to be delivered to me even though the branch had stock on hand???
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Makro's replyOfficial
14 Feb 2019, 16:04Good Day Gerard,
Thank you for your feedback.
I'm sorry for the service that you've received regarding your makro woonderboom store. This is certainly not the type of experience we'd want you to have.
We take all concerns very serious and can assure you that your feedback will be fully investigated.
I've sent your information to our Cape Gate store and I'll follow up to have this matter resolved.
Once I've received feedback, I'll be in touch with you.
Regards,Tebogo Koitsioe
Thank you for your feedback.
I'm sorry for the service that you've received regarding your makro woonderboom store. This is certainly not the type of experience we'd want you to have.
We take all concerns very serious and can assure you that your feedback will be fully investigated.
I've sent your information to our Cape Gate store and I'll follow up to have this matter resolved.
Once I've received feedback, I'll be in touch with you.
Regards,Tebogo Koitsioe
Makro's reply14 Feb 2019, 16:04
Official
Good Day Gerard,
Thank you for your feedback.
I'm sorry for the service that you've received regarding your makro woonderboom store. This is certainly not the type of experience we'd want you to have.
We take all concerns very serious and can assure you that your feedback will be fully investigated.
I've sent your information to our Cape Gate store and I'll follow up to have this matter resolved.
Once I've received feedback, I'll be in touch with you.
Regards,Tebogo Koitsioe
Thank you for your feedback.
I'm sorry for the service that you've received regarding your makro woonderboom store. This is certainly not the type of experience we'd want you to have.
We take all concerns very serious and can assure you that your feedback will be fully investigated.
I've sent your information to our Cape Gate store and I'll follow up to have this matter resolved.
Once I've received feedback, I'll be in touch with you.
Regards,Tebogo Koitsioe