Makro Wonderboom - Atrocious service

The service at Makro Wonderboom is atrocious. I have been trying to get a laptop since Sunday. When I got to Makro on Sunday there were 4 people in-front of me. It took more than an hour to just find out what options I have for contract deals. The women at the counted where screaming at each other in full view of customers. They were also working at such a slow pace and chit chatting in between. On Monday I arrive a minute before 16:30 and the door was slammed in my face (understandable but unnecessary and rude). On Tuesday I arrived at the store before 8:30. When the store finally opened, I went to the cellphone counter. The one lady came and asked how she can help, and I explained to her. She then screamed Koketsos name to come and assist me. Koketso arrived appr 7 minutes after. In between the screaming the women was busy polishing her shoes and wiping her pants and not bothering to assist me. Koketso eventually arrived and she had to put the computer on before she can assist me.

I told the lady I filled the form in on Sunday and that I just came to submit the rest of my documents. None of the women knew where my form is even after I told them one of the women placed it in the drawers. The lady continued to search for the form while Koketso sat and waited for the computer to go on. Eventually I was told to fill in yet another form as they have misplaced the one I filled had in on Sunday.

While filling in the form the women kept bad mouthing one of their colleagues who was not at work (who’s name I remember but will not mention). This went on for a while. After filling in the form Koketso then asked me questions so that she can capture them on the system (the exact questions that were on the form I had filled in)

I remained calm, she captured and then when she was supposed to proceed the deal sheet was not working. She called another lady and then told me that she cannot help me and that I must come back. She couldn't indicate how long the problem will be solved. I then took her telephone number and left mine and asked to be called when the system is back on. Today is Wednesday. I have called plenty of times. They either don't answer the calls or even hang-up.

I then resorted to calling their main number and they don't even have phone etiquette. They don't even tell you when they are putting you through to another line.

I'm really disappointed by the service. Please take your staff for training and start taking your customers serious and with respect. I have called so many time and i have left countless of messages.