VS
Veronica S

1 reviews | Active since Aug 2018

02 May 2019, 09:32

MAKRO WONDERBOOM

on the 01 February 2019 I bought a Whirlpool top loader washing machine cash and it was delivered. on the 11 April 2019 I reported that the machine is no working, on the 18 April 2019 people from Whirlpool came and they said that the machine has a factory fault and they will come and replace the machine. seeing that a week past without hearing anything from the whirlpool people I reported the machine again at Makro wonderboom on the 28 April 2019 and spoke to the manager of appliances department and he promised to make followup and will call me. today is 02 May 2019 nothing is been reported. phoned Makro wonderboom 3 times today to want to speak to the appliances manager only getting rude switchboard operators who transferes me and not been able to speak with that manager. it is cold and Im no longer used to wash with my hands that is why I bought the washing machine.

i am no longer interested in that machine anymore and request that Makro Wonderboom to come fetch their machine and refund my money I will go to another shop that will sell me good quality working washing machine

Not so happy client Veronica ********** 082

0
Replies (3)
Makro
Makro's reply02 May 2019, 10:31
Official
 Good day Veronica
Thank you for writing to us.

We are sorry for the service you received from our Wonderboom store.

We are committed to you having an exceptional shopping experience and it is disappointing to hear that this hasn't been the case.
We are looking into this and will be in touch with you.
Regards 
Makro Hellopeter Team 
VS
Veronica S's update03 May 2019, 11:06
Reviewer Update
THE REFERENCE THAT WAS PROVIDED BY MAKRO IS 104163
Makro
Makro's reply03 May 2019, 14:33
Official
Good day Veronica,

Thank you for taking our call

We are pleased to inform you that your matter has been resolved and you will be given a credit note in order for you to purchase another machine from us.

If there is anything else you would like us to assist you with, please let us know.

Kind Regards
Makro Hellopeter Team