mM
motsumi M
1 reviews | Active since Feb 2019
06 Apr 2019, 11:32
Makro Wonderboom
After returning a faulty speaker bar at Makro Wonderboom I was advised that it was not their fault that the speaker was faulty I should have spoken to the sales rep for Hisense which was nowhere to be seen when I was making the purchase, 2 weeks after I returned the speaker till to date no call to update me on the status. I called Makro on the 3rd and spoke to a RUDE lady by the name Getrude who then transferred me to Neo who was a perfect gentleman and advised me he will follow up for me, today am trying to follow up and I keep getting through to Getrude who keeps cutting my calls. I have no update from Makro nor a sense of acknowledgement for the delay or service failure. service totally ridiculous
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Replies (2)
Makro's replyOfficial
06 Apr 2019, 17:41 Good Day Motsumi Thank you for your feedback. I'm sorry to hear about your faulty Speaker bar and for the experience you've had at our Makro Wonderboom store. We take all concerns seriously and can assure you that it will be investigated. I've sent your information to the store and as soon as I have feedback I'll revert back to you. We appreciate your patience in this matter. Kind Regards
Makro Hellopeter team.
Makro Hellopeter team.
Makro's reply06 Apr 2019, 17:41
Official
Good Day Motsumi Thank you for your feedback. I'm sorry to hear about your faulty Speaker bar and for the experience you've had at our Makro Wonderboom store. We take all concerns seriously and can assure you that it will be investigated. I've sent your information to the store and as soon as I have feedback I'll revert back to you. We appreciate your patience in this matter. Kind Regards
Makro Hellopeter team.
Makro Hellopeter team.
mM
motsumi M's updateReviewer Update
08 Apr 2019, 09:19Good Day, I was in contact withNeo who as always is a gentleman and he is very well mannered, issue was resolved.
I would like to know what incentives or acknowledgement such employees as neo get, he really is a good person.
mM
motsumi M's update08 Apr 2019, 09:19
Reviewer Update
Good Day, I was in contact withNeo who as always is a gentleman and he is very well mannered, issue was resolved.
I would like to know what incentives or acknowledgement such employees as neo get, he really is a good person.