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Dawid B
1 reviews | Active since Jan 2018
03 Mar 2019, 13:11
Makro wonderboom
Got the worst service from makro wonderboom. Bought a creepy on a Friday took it back Monday because it was not working in my pool. Makro did not want to exchange it. Said they have to send technitions. Technitions came but could not solve the problem. Even though Makro promise a 14 day warranty; they dont tell or warn with any boards in the store that they will not exchange a kreepy. I have send several emails but without any response from makro. It's 2 weeks now and the problem is still not sorted out.
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Makro's replyOfficial
03 Mar 2019, 14:15Good day Dawid
Thank you for bringing this to our attention.
I'm sorry to hear about your recent experience, with your item that was purchased at our Wonderboom store.
This isn't the type of customer service we want you to receive.
I've escalated this to store management for it to be looked into and for corrective measures to be put in place.
Thanks again for taking the time to contact us and I apologize for the inconvenience caused.
Kind Regards,
Otsiele Booikanyo
Thank you for bringing this to our attention.
I'm sorry to hear about your recent experience, with your item that was purchased at our Wonderboom store.
This isn't the type of customer service we want you to receive.
I've escalated this to store management for it to be looked into and for corrective measures to be put in place.
Thanks again for taking the time to contact us and I apologize for the inconvenience caused.
Kind Regards,
Otsiele Booikanyo
Makro's reply03 Mar 2019, 14:15
Official
Good day Dawid
Thank you for bringing this to our attention.
I'm sorry to hear about your recent experience, with your item that was purchased at our Wonderboom store.
This isn't the type of customer service we want you to receive.
I've escalated this to store management for it to be looked into and for corrective measures to be put in place.
Thanks again for taking the time to contact us and I apologize for the inconvenience caused.
Kind Regards,
Otsiele Booikanyo
Thank you for bringing this to our attention.
I'm sorry to hear about your recent experience, with your item that was purchased at our Wonderboom store.
This isn't the type of customer service we want you to receive.
I've escalated this to store management for it to be looked into and for corrective measures to be put in place.
Thanks again for taking the time to contact us and I apologize for the inconvenience caused.
Kind Regards,
Otsiele Booikanyo