1 reviews | Active since Jan 2014
Makro - wolves in sheep clothing
<p>Good Day. On Sunday i received a pamphlet of Makro and found the perfect Christmas gift for my husband. The Orion stainless steel braai with FREE fire starter. R499 (was R599) Then on Monday morning i wanted to show my brother the braai so i googled you pamphlet but instead downloaded your Christmas Catalogue. Now this is where its totaly confuses me. In the catalogue the Orion Stainless Steel braai is advertised for R399 (was R499) BUT no fire starter. JUST THE BRAAI. BUT!!! The BRAAI and FREE FIRE STARTER (AS ADVERTISED ON BOX) MEANING THE FIRE STARTER IS FREE IS ON SPECIAL FOR R499 MARKED DOWN FORM R599 How can you charge for something thats FREE!!!!!!! When i asked the young man on the floor he just pulled up his shoulders. Please explain this to me. Regards P Mosebach<br /><br /></p> <p>5 days later i am still waiting on a response from Bonita from Makro Cape Gate</p>
Thank you for taking the time to raise your dissatisfaction. We appreciate that this may have caused frustration and inconvenience for you and would like to offer our sincerest apologies.
I believe our Customer Service Manager (Jacques van der Westhuizen) has been in contact with you and you agreed to come and see him on your next visit to the store.
As a token of appreciation , for the interest shown in Makro by bringing this matter to our attention you will also receive a Makro gift card to the value of R150.00
Regards
Mmule Moopa
Thank you for taking the time to raise your dissatisfaction. We appreciate that this may have caused frustration and inconvenience for you and would like to offer our sincerest apologies.
I believe our Customer Service Manager (Jacques van der Westhuizen) has been in contact with you and you agreed to come and see him on your next visit to the store.
As a token of appreciation , for the interest shown in Makro by bringing this matter to our attention you will also receive a Makro gift card to the value of R150.00
Regards
Mmule Moopa