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Donovan Barton-Hobbs
1 reviews | Active since Aug 2012
03 Jan 2020, 09:19
Makro Withholding Money
This is my 3rd complaint about the same problem - each time I complain via Hellopeter, Makro reverts with a message along the lines of - "we will get back to you". After another call this morning, I get confirmation that they are receiving my email queries, but no explanation as to why they are not responding. I cancelled my order 10 mins after placing the order, once I realized that it is not what I wanted. My credit card was immediately debited, on the 29 November, and despite getting a confirmation of my cancellation, the latest is that Makro claims that the order has been delivered to me - which is clearly not the case. Does anyone have any idea what I should do - is there an Ombudsman who I can contact in this regard?
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Replies (4)DB
Donovan Barton-Hobbs's updateReviewer Update
07 Jan 2020, 17:10So, it is now 6 weeks that Makro claim to have cancelled my order, but refuses to reimburse me my money for the air conditioner. Every time I phone in I speak to a different "friendly consultant". Totay it was 20 minutes speaking to Lindy. Zwelakhe is apparently LOOKING at my problem, and every email from Zwelakhe confirms that he will keep me informed - what nonsense, he has not once, in the 5 weeks since sending me an email confirming that my cancelled order was being processed, has he phoned me. Is this the type of service that you hope to
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Donovan Barton-Hobbs's update07 Jan 2020, 17:10
Reviewer Update
So, it is now 6 weeks that Makro claim to have cancelled my order, but refuses to reimburse me my money for the air conditioner. Every time I phone in I speak to a different "friendly consultant". Totay it was 20 minutes speaking to Lindy. Zwelakhe is apparently LOOKING at my problem, and every email from Zwelakhe confirms that he will keep me informed - what nonsense, he has not once, in the 5 weeks since sending me an email confirming that my cancelled order was being processed, has he phoned me. Is this the type of service that you hope to
Makro's replyOfficial
09 Jan 2020, 15:06Good day Donovan
Thank you for your review on our Hellopeter platform, we do apologize for the delay in response and inconvenience caused.
We respect and value all our customers and assure you that this matter is our priority.
We have received your complaint as well as as the previous ones and I assure you that we are still addressing the matter internally with relevant departmental managers, We shall thereafter relay back to you with concrete feedback within a period of 24 to 48 hours.
Once again we do apologize for the inconvenience caused throughout your journey with us.
Hope you find the above in order.
Have a wonderful day.
Kind regards
Makro Hellopeter Team
Thank you for your review on our Hellopeter platform, we do apologize for the delay in response and inconvenience caused.
We respect and value all our customers and assure you that this matter is our priority.
We have received your complaint as well as as the previous ones and I assure you that we are still addressing the matter internally with relevant departmental managers, We shall thereafter relay back to you with concrete feedback within a period of 24 to 48 hours.
Once again we do apologize for the inconvenience caused throughout your journey with us.
Hope you find the above in order.
Have a wonderful day.
Kind regards
Makro Hellopeter Team
Makro's reply09 Jan 2020, 15:06
Official
Good day Donovan
Thank you for your review on our Hellopeter platform, we do apologize for the delay in response and inconvenience caused.
We respect and value all our customers and assure you that this matter is our priority.
We have received your complaint as well as as the previous ones and I assure you that we are still addressing the matter internally with relevant departmental managers, We shall thereafter relay back to you with concrete feedback within a period of 24 to 48 hours.
Once again we do apologize for the inconvenience caused throughout your journey with us.
Hope you find the above in order.
Have a wonderful day.
Kind regards
Makro Hellopeter Team
Thank you for your review on our Hellopeter platform, we do apologize for the delay in response and inconvenience caused.
We respect and value all our customers and assure you that this matter is our priority.
We have received your complaint as well as as the previous ones and I assure you that we are still addressing the matter internally with relevant departmental managers, We shall thereafter relay back to you with concrete feedback within a period of 24 to 48 hours.
Once again we do apologize for the inconvenience caused throughout your journey with us.
Hope you find the above in order.
Have a wonderful day.
Kind regards
Makro Hellopeter Team
DB
Donovan Barton-Hobbs's updateReviewer Update
09 Jan 2020, 15:24"We have received your complaint as well as as the previous ones and I assure you that we are still addressing the matter internally with relevant departmental managers, We shall thereafter relay back to you with concrete feedback within a period of 24 to 48 hours. " I have numerous emails with this exact wording - DO NOT believe Makro when they say this. It is now 6 weeks ago that Makro confirmed my order cancellation, AND debited my credit card, but no sign of my refund!!!
DB
Donovan Barton-Hobbs's update09 Jan 2020, 15:24
Reviewer Update
"We have received your complaint as well as as the previous ones and I assure you that we are still addressing the matter internally with relevant departmental managers, We shall thereafter relay back to you with concrete feedback within a period of 24 to 48 hours. " I have numerous emails with this exact wording - DO NOT believe Makro when they say this. It is now 6 weeks ago that Makro confirmed my order cancellation, AND debited my credit card, but no sign of my refund!!!
DB
Donovan Barton-Hobbs's updateReviewer Update
15 Jan 2020, 07:58So, on the 9th January, I get the above message, saying amongst other things that Makro will contact me within 24 to 48 hours - 7 days later I have had ZERO contact with Makro - it does not surprise me that they are on a retrenchment drive, with such poor customer service, who really want to do business with Makro???
DB
Donovan Barton-Hobbs's update15 Jan 2020, 07:58
Reviewer Update
So, on the 9th January, I get the above message, saying amongst other things that Makro will contact me within 24 to 48 hours - 7 days later I have had ZERO contact with Makro - it does not surprise me that they are on a retrenchment drive, with such poor customer service, who really want to do business with Makro???