Makro withholding credit on cancelled order.

I placed an online order on 21 September. When the order hadn’t dispatched by 14 October I called to cancel and requested a refund. Today, 8 November - I still haven’t received my refund despite following up bu phone and email daily.

EVERY TIME II call to follow up I am td the refund was processed “yesterday” and I need to wait yet ANOTHER 5-7 days. This is ongoing.