Makro With Pathetic refund service

Had the worst experience with Makro .I ordered Tickling Mimosa and on 30 September they delivered the non alcoholic.I logged a return and was told I would get my refund in 2 weeks up to now they there is no refund .last week they put me through to the Amanzimtoti store the one responsible for the refund and they said they will send replacements and still nothing ha come to me . Surely a big store like Makro cant take a month to process a refund. Someone is not doing their job. their service is pathetic