1 reviews | Active since Apr 2020
Makro will take your money and not deliver and not refund you
I placed an order online on 16/03/2020 for R2, 156.20. On 20/03/2020 Makro notified me that they can not complete the order and I canceled it. They then process a refund of R363.90. And that was apparently all they owe me according to their records despite the fact that I had a R2, 1562.20 transaction going off on my bank account. I have been speaking to NUMEROUS staff at their call centres and have sent 9 emails requesting a refund and all they can tell me is they are referring it to their IT department because they can not pick up my payment. The staff at the call centre does not want to transfer me to a manager to sort this out - instead they just put you on hold and leave you on hold (Lebo, thanks for wasting my airtime). What must I do to get my money back!!
Thank you for your review on our Hellopeter platform, we do apologize for the delay in response and inconvenience caused.
We take all our customer requests seriously and assure you that this matter will be our priority.
Please note that we are currently liaising with senior management regarding the above complaint and will be sure to revert with feedback. Kindly be advised that feedback will be provided within the next 24-48hrs.
Once again, we do apologize for the inconvenience caused throughout your journey with us.
Hope you find the above in order.
Have a wonderful day.
Kind regards
Makro Hellopeter Team
Thank you for your review on our Hellopeter platform, we do apologize for the delay in response and inconvenience caused.
We take all our customer requests seriously and assure you that this matter will be our priority.
Please note that we are currently liaising with senior management regarding the above complaint and will be sure to revert with feedback. Kindly be advised that feedback will be provided within the next 24-48hrs.
Once again, we do apologize for the inconvenience caused throughout your journey with us.
Hope you find the above in order.
Have a wonderful day.
Kind regards
Makro Hellopeter Team
Your customer service got in contact with me and promised a refund..... yet I am still waiting. You have only refunded me a portion of the order placed....where is the rest? And now I have to start the refund request process all over again?? SHOCKING!!!
Your customer service got in contact with me and promised a refund..... yet I am still waiting. You have only refunded me a portion of the order placed....where is the rest? And now I have to start the refund request process all over again?? SHOCKING!!!