Makro will not honor

<p>On Friday 25 Nov 2016 (black Friday) I took advantage of the specials offered by Makro online.I purchased 2 items and proceeded to checkout only to find the Makro server kicking out an error.After several attempts I contacted the makro support centre and advised of my problem and my concern of loosing the items I had in my cart.I was told by the consultant that Makro was experiencing some issues due to the heavy volumes and I should continue trying and also told if the items were in my cart,Makro would honor them.Finally when I did get through,1 item showed as not available.I immediately contacted the call centre in an attempt to resolve.After a full week of over 40 frustrated calls and empty promises , I was told by the online manager (not verified) that she had spoken to the buyer and all the items were sold and Makro could do nothing.I asked to speak to her superior or some one at Makro who would be able to assit and she flatly refused saying Makro could do nothing.</p> <p> </p> <p>Its a shame.I have been a Makro shopper for over 3 decades and recently an online shopper and this is how Makro treats its customers.</p> <p>The ERROR is on the path of Makro and the consumer is penalized.</p> <p>Is this how ethical business is conducted</p> <p>Everything that I have said can be substantiated (snapshots of the online purchase ; snapshots showing Makro server error ; emails ; telephobe calls)</p> <p> </p> <p>The online call centre is more like a joke.Nobody returns calls ; emails ignored/unanswered </p> <p> </p>