Makro will lose business if they continue like this

Makro handed an important delivery of mine to a "courier" company with 21 1-star ratings and nothing better. They do not answer calls. Their site said they phone to arrange deliveries. Nothing.

Makro's site told me to expect delivery by the 7th. Nothing. I phoned to complain and was told it was out on delivery. BS. I phoned on Tuesday and was given the same answer. I was now angry and demanded that the issue be escalated and wrote an e-mail to Makro expressing my views. No response. I phoned on Thursday and asked what was going on. No response except "will escalate". I demanded to be kept informed. Nothing.

The Makro site still has "Delivery by 7th" 7 days later!

I have given up and ordered the entire order on Thursday. This will be delivered today - while still waiting for the alleged "courier" they appointed to deliver.

I now want a full refund plus compensation for the incompetence of all concerned.