MM
Mduduzi M

1 reviews | Active since Sept 2010

06 Feb 2017, 09:20

Makro will ignore you once they've taken your money.

<p>I bought an MP3 player online on the Makro website in early December (the website claims it's an MP4 player even though it can't play them). Within two weeks of taking delivery of it, it stopped switching on entirely. I sent Makro my first communication on the matter right before Christmas and waited for a reply. Silence.</p> <p> </p> <p>After New Years, I sent them another communication asking for them to sort out the issue with my "MP4" player. I haven't heard a single word.</p> <p> </p> <p>Not only did Makro sell me something that didn't do as claimed on their website, they delivered it later than their claimed times, it stopped working in its entirety and then, ontop of it all, they refuse to acknowledge this issue and rectify it. They are happy to take payment but you don't exist to them once payment's been made. </p>

0
Replies (1)
Makro
Makro's reply08 Feb 2017, 12:23
Official

We refer to your complaint.

We currently investigation your complaint, kindly forward the initial enquiry to enable us to investigate.

On receipt of the above, the matter will receive our urgent attention.

Regards

Mmule Moropa