Makro will fall.

Makro Online has the worst customer service I have ever experienced. I do not have the time to go and stand in a 1km queue for hours, therefore I have decided to order online, first ensuring that the relevant store (Wonderboom) has stock. Now they tell me it will take at least 10 days for a delivery for store collection! Hell, I can walk the length of their store and back in less than 10 minutes! When you call the service centre, though, after holding the line for hours, the lines are ridiculously bad (probably to discourage complaints), the consultants are rude (probably to discourage complaints) and when you ask to speak to a senior, your line simply gets cut off. The recordings on the support line refers to a whatsapp bot... which cannot answer my unique questions, and simply replies with a random, generic, non-sensical answer... who wants to speak to a robot? When you send and e-mail, a robot (once again) replies that the e-mail will be answered in 2 days! Go figure! If it takes them 10 days to walk the length of the store, I suppose it takes 2 days to type an e-mail. Lookin at the previous posts here on hellopeter.com, it is clear by the fact that theydo not respond to posts, that tey do not care about customer services, and I am probably wasting my time ...l Best wishes Makro on your downfall, I hope itvwill be swift and painless down the same hole as your Walmart sister companies Dion Stores and Dion Wired. and to the staff working at Makro, just a word of advice... start looking for other jobs, Makro will fall!