Makro where is my order?

I made an order on the 29th November which was set to arrive on the 3rd of December. On the 2nd I get a cancellation email but it doesn’t state why the order is cancelled. I make a few calls and eventually they say it’s out of stock. On the 12th of December I get a call to get a refund or continue with the order and I choose continue but ever since that call, my status still says cancelled. I make calls again in which they claim they are escalating the matter, I get given a person to contact from customer care who claims they will escalate and solve my issue, it’s the 5th of January now and there is still no clear communication where is my order or when will it be delivered, I feel ****med of 4k. The call agent are ****s because everyone says they escalate the matter and will call you back but nothing is escalated, no one calls you back and no changes are made. I wish I never made the order and chose another store.